Last Updated: July 23, 2026
Effective Date: Upon downloading and first using the NG Town Ride mobile app
Welcome to NG Town Ride. These Terms and Conditions explain the rules for using our mobile app and services. By downloading, installing, or using the app, you agree to follow these Terms, along with our Privacy Policy. If you do not agree with these Terms, please do not use the app or our services. These Terms form a legal agreement between you and NG Town Ride. Please note that Google Play only provides access to the app and is not responsible for our services or this agreement. We may update these Terms from time to time. If we make significant changes, we’ll notify you through the app or by email whenever possible. By continuing to use the app after the changes take effect, you agree to the updated Terms.
To use NG Town Ride, you must be at least 18 years old and legally able to enter into a binding agreement. When creating an account, you’ll need to provide accurate and up-to-date information, including your:
Please keep your account information updated if anything changes. You’re responsible for keeping your login details secure and for any activity that takes place under your account. If you believe someone has accessed your account without permission, contact us immediately. We may suspend or close your account if the information you provide is false, incomplete, or if you violate these Terms. Your account is personal and cannot be transferred, sold, or shared with another person without our written permission.
NG Town Ride provides a platform that connects riders with independent professional drivers. We help you book rides, process payments, and manage your trips through our app.
Our services include:
The transportation service itself is provided by independent drivers, not NG Town Ride. Any ride you book is an agreement between you and the driver. Our role is to connect riders with drivers and provide the technology that makes the service possible. Driver availability may vary depending on your location, demand, and the number of drivers available at that time.
We ask everyone using NG Town Ride to behave responsibly and follow the law.
You must not:
If you’re booking a ride for other passengers, you’re also responsible for their behavior during the trip. NG Town Ride has a zero-tolerance policy for violence, discrimination, harassment, and illegal activity. Serious violations may result in your account being suspended or permanently removed. In some cases, we may report unlawful activity to the appropriate authorities.
When you request a ride, we’ll connect you with an available driver. Before confirming your booking, you’ll see an estimated fare. By confirming the booking, you agree to pay the estimated fare along with any additional charges that may apply.
Your final fare may include:
The fare displayed at the time of booking is final. Once your ride is confirmed, the fare will not be increased or changed.
You can cancel a booking without a fee if it’s done within the allowed cancellation period. If the driver has already started traveling toward your pickup location, a cancellation fee may apply. You’ll always see the fee before confirming the cancellation.
If you don’t arrive at the pickup location within the driver’s waiting time (usually around five minutes), your ride may be canceled, and a no-show fee may be charged.
If you or anyone traveling with you causes excessive mess or damage to a vehicle, you may be responsible for cleaning or repair costs. Where possible, we’ll provide supporting evidence before applying these charges.
You’re responsible for any tolls, parking fees, or similar charges that apply during your trip. These will be added to your final fare.
Tipping your driver is completely optional. If you’d like, you can add a tip through the app after your ride.
To use NG Town Ride, you’ll need to add a valid payment method, such as a credit card, debit card, or another approved payment option. By adding a payment method, you authorize us to charge it for:
Payments made through the app are securely processed on behalf of the driver. If a payment is declined or disputed, we may temporarily suspend your account until the issue is resolved. Any unpaid charges remain your responsibility. Refunds are considered on a case-by-case basis and are generally provided only for billing mistakes, duplicate charges, or confirmed service issues. Refund requests should be submitted within 14 days of your ride. From time to time, we may offer promotional codes or discounts. These offers may have their own terms, expiration dates, and usage limits. If an obvious pricing error occurs, we reserve the right to correct the fare or cancel the booking before or after the trip.
Everything within the NG Town Ride app including its design, software, logos, trademarks, graphics, and other content is owned by NG Town Ride or our licensors and is protected by applicable intellectual property laws. We give you a limited, personal, and non-transferable license to use the app for your own non-commercial purposes.
You may not:
If you share suggestions or feedback about the app, you agree that we may use your ideas to improve our services without any obligation to compensate you.
If you choose to leave reviews, ratings, feedback, or any other content through the NG Town Ride app, you will continue to own that content. However, by submitting it, you give us permission to use, display, copy, update, and share it as needed to operate, improve, and promote our services.
Please make sure that anything you post:
We may remove any content that violates these Terms or applicable laws without prior notice. Please note that we are not responsible for the accuracy or content of reviews, comments, or other materials shared by other users.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal information while you use the NG Town Ride app and services. We handle your personal information in accordance with applicable privacy and data protection laws, including GDPR and CCPA where they apply. To provide our services, we may collect your location during active rides. This helps us match you with drivers, provide navigation, and offer real-time ride tracking. You can turn off location access through your device settings, but doing so may affect some app features. We use appropriate technical and security measures to help protect your personal information from unauthorized access, misuse, or disclosure.
NG Town Ride provides the app and services on an “as available” and “as is” basis. While we work hard to provide a reliable experience, we cannot guarantee that the app will always be available, error-free, secure, or free from technical issues.
NG Town Ride is a technology platform that connects riders with independent drivers. We do not directly provide transportation services or control how drivers perform their services. Any transportation service you receive is provided by the independent driver.
To the fullest extent allowed by law:
By using ride-hailing services, you understand that travel involves certain risks, including traffic accidents, personal injury, or property damage. By using our services, you accept these risks. Some countries or regions may not allow certain liability limitations. In those cases, the applicable local laws will apply.
You agree to protect and hold NG Town Ride, its affiliates, employees, officers, directors, and agents harmless from any claims, damages, losses, costs, or legal expenses resulting from:
You can close your NG Town Ride account at any time by using the account deletion option in the app or by contacting our customer support team.
We may suspend or permanently close your account if:
If your account is closed:
These Terms are governed by the laws of [Insert State/Country]. If you have a concern or dispute, we encourage you to contact us first. We’ll do our best to resolve the issue within 30 days before either party takes formal legal action. If a dispute cannot be resolved, it may be settled through binding arbitration in [Insert City, State], following the rules of the American Arbitration Association (or a similar organization in your jurisdiction). Any legal proceedings must be brought individually. By using our services, you agree not to participate in class-action lawsuits related to these Terms. Nothing in this section prevents either party from filing eligible claims in small claims court or seeking legal protection for intellectual property rights where permitted by law.
Our app may include links to websites or services provided by third parties. NG Town Ride does not own or control these services and is not responsible for their content, privacy practices, or policies. If you choose to use third-party services, you do so at your own risk and should review their terms and privacy policies.
NG Town Ride will not be responsible for delays or failure to provide services caused by events beyond our reasonable control. These may include natural disasters, severe weather, war, terrorism, civil unrest, government actions, fires, floods, labor strikes, transportation disruptions, internet outages, or other unexpected events.
If any part of these Terms is found to be invalid or unenforceable under applicable law, that section will be adjusted or removed only to the extent necessary. The rest of these Terms will continue to remain valid and enforceable.
These Terms, together with our Privacy Policy and any other policies referenced within the app, represent the complete agreement between you and NG Town Ride regarding your use of our services. They replace any previous agreements or communications on the same subject.
If you have any questions, concerns, or complaints about these Terms or our services, we’re here to help.
NG Town Ride
Email: ngtowncarllc@gmail.com
Address: Lynnwood, WA 98036
Phone: (206) 719-0015
Website: https://seattletowncarservice.com/
The NG Town Ride app is available through Google Play. By downloading or using the app, you also agree to Google Play’s Terms of Service and Developer Program Policies. Google is not responsible for the operation of the NG Town Ride app or for any services provided through it. Any questions, issues, or claims related to the app or the transportation services should be directed to NG Town Ride. To the extent allowed by law, Google is not liable for any claims, damages, or losses related to your use of the app.