Privacy Policy

Effective Date: July 23 – 2026

Welcome to NG Town Ride . We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure when you use the NG Town Ride mobile app and our services. By using our app, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide our transportation services, we may collect the following information:

  • Personal Information
  • Full Name
  • Email Address
  • Phone Number
  • Location Information
  • Live GPS location while using the app
  • Pickup and drop-off locations
  • Account Information
  • Firebase User ID (Firebase UID)
  • Ride Information
  • Ride history
  • Booking details
  • Ride status

Why We Collect Your Information

We use your information to provide a safe, reliable, and efficient service. This includes:

  • Creating and managing your account
  • Verifying your identity
  • Connecting riders with drivers
  • Calculating routes and estimated fares
  • Providing real-time ride tracking
  • Offering customer support
  • Keeping your ride history for future reference
  • Sending ride confirmations and important service updates
  • Improving the app’s performance, security, and overall reliability

We only collect the information needed to operate and improve our services.

Location Data

Location access is an important part of the NG Town Ride experience. We use your location to:

  • Find your pickup location
  • Help drivers reach you
  • Calculate routes and trip distances
  • Improve ride accuracy
  • Show your location on the map during an active trip

We only request location access when it’s needed for ride-related features. You can change your location permissions at any time through your device settings. Please note that some features may not work properly if location access is turned off.

Firebase Services

NG Town Ride uses Google Firebase to support important app features, including:

  • User authentication
  • Secure account management
  • Cloud database services
  • Crash reporting
  • Performance monitoring

Firebase may process certain technical information as outlined in Google’s Privacy Policy.

Google Maps Services

We use Google Maps Platform to provide:

  • Interactive maps
  • Route planning
  • Navigation support
  • Pickup and destination selection
  • Distance calculations

When using these features, your information may also be handled according to Google’s terms and privacy policies.

How We Use Your Information

Your information helps us deliver and improve our services. We may use it to:

  • Process ride requests
  • Provide transportation services
  • Improve app features and performance
  • Respond to customer questions and support requests
  • Detect fraud or unauthorized activity
  • Protect the security of our platform
  • Meet legal and regulatory requirements

We do not sell your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. We use industry-standard security measures to help keep your data safe. However, no online system or method of data transmission can guarantee complete security.

Data Retention

We keep your information only for as long as necessary to:

  • Provide our services
  • Maintain your account
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention practices.

Account Deletion

You can request to delete your account and personal information at any time.

To delete your account:

  • Open the NG Town Ride app.
  • Go to Profile  > Delete Account (if available).
  • Follow the on-screen instructions.

If the in-app option is unavailable, you can contact us at:

Email: ngtowncarllc@gmail.com 

After verifying your request, we will delete or anonymize your personal information unless we are required to keep certain data for legal, security, or fraud prevention purposes.

Children’s Privacy

NG Town Ride is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app or on our website, along with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

NG Town Ride

Email: ngtowncarllc@gmail.com 

We will do our best to respond to your inquiry as quickly as possible.

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